Measuring customer satisfaction and staff & volunteer compliance with agreed customer service levels is vital in establishing and maintaining footfall to your shops.
The Lodge Service team are able to respond proactively to requests for investigation support into cash and stock loss enquiries.
Lodge Service are delighted with the recent announcement confirming that the UK Government are introducing new legislation that makes assaulting a shop worker a standalone criminal offence in England and Wales as part of a ‘Retail Crime Crackdown.’ Following the lead already taken by Scotland. Regrettably, recent crime surveys conducted by both British Retail Consortium…
The results of British Retail Consortium Crime Survey were released last week and show a concerning increase in violence and abuse towards #shopworkers. Here are just a few of the shocking statistics: 📌 Just over 1,300 violent or abusive incidents a day, up from almost 870📌 Incidents of customer theft rose to 16.7 million, up from 8 million📌…
What is Compliance Auditing? The objective of compliance auditing is to assess whether your current processes and procedures are in accordance with the authorities governing those entities in order to express a conclusion designed to enhance the degree of confidence of your business processes. Why Use an external company to complete a compliance audit? In…
What is Trending? Trending is a term used to describe popular topics, keywords and areas of interest. The word trending is used a lot in social media highlighting popular keywords and hashtags to help promote services and highlight successes. Trending can go into a lot more depth, through your shops/outlets by not just looking at…
Bespoke Mystery Shopping Did you know that Lodge Service Charity are experienced providers of bespoke mystery shopping to the charity retail sector, supporting over 40 clients with a total retail estate of over 800 shops? We support management teams by providing independent, unbiased feedback on the ‘customer experience’, with a focus on the key areas…
The recent surge in shoplifting across the entire retail sector is also affecting our amazing charity shops, who are faced with the daily challenge of dealing with the added burden of protecting their stock, plus trying to reduce the impact of customer abuse and confrontation on their hard-working and loyal staff and volunteers. Lodge Service…
This week, we will be fully involved in the many activities surrounding Safer Business Action Week. As part of this week Lodge Service Charity have conducted a number of ‘Dealing with Customer Abuse workshops‘ which are aim at providing the necessary tools to allow your teams to proactively approach difficult and potentially confrontational situations in…
Great to see the donated Lodge Service football kit proving to be of real benefit to ex-Lodge Hero Callum Richings, currently volunteering with a charity in Tanzania aimed at supporting disadvantaged children by furthering their love of sport, football in particular. Well worth the 2 hours I spent in the loft searching for that elusive…
Lodge Service Charity provides a variety of bespoke services from Compliance and Gift Aid Auditing, Customer Experience and Test Purchasing (mystery shopping), through to more technological based solutions such as EPOS data analytics to AI driven solutions (Heat Mapping & Footfall Counting/CCTV & Access Control) all aimed to provide you with real time data. By using…
Following a recent BBC news post Tesco staff offered body cameras over crime fears – BBC News With physical assaults sadly on the increase, it has never been a more vital time to ensure that both you and your staff are safe and feel secure in their working environments. Lodge Service and Lodge Service Charity offer a variety…
Guidance on how to reduce loss through internal and external theft in charity retailing
